State Farm® Insurance Agent Rena MacDonald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Susanto Lee
January 7, 2025
5
out of
5
rating by Susanto Lee
"Ryan was very helpful with what I needed to do with my account today. But then again, I always get outstanding customer service every time I call Rena MacDonald's office. During regular business hours, I don't remember my phone ringing more than two times every time I call. And Ryan always follows through on things I need. I've been a satisfied customer of this office for almost 19 years, which is why I feel guilty about filling out this survey only for the first time."
We responded:
"Susanto, thank you so much for the kind words. Ryan has been with our office for nine years now and provides excellent Customer Service to our clients. Our office aims to always provide a seamless experience for our policyholders. Thank you for supporting our business all of these years. We value our policyholders and are grateful that you trust us with all of your insurance needs. "
Jonathan Shiu
August 5, 2024
5
out of
5
rating by Jonathan Shiu
"I've been a loyal State Farm customer of Rena Macdonald for over 15 years. She and her staff have been nothing but amazing. They really take the time to understand who we are as a family and as our life events change, they offer suggestions to policy coverages based on our needs without any pressure. Even as years pass, we get a friendly email or call from Rena to check in on how we are doing. Ryan Craig has always been super responsive and is extremely quick to turnaround any of my requests. I hope that others shopping for a dedicated insurance agent/team will consider Rena Macdonald's office for their dedication to their customers and impeccable service."
We responded:
"Thank you, Jonathan, for all your kind words. It has been our pleasure to be your Insurance Agency for all of these years. It's been our privilege to provide the service you deserve. We appreciate you and your family. Thanks also for the shout out for Ryan. He is a valuable part of our team with 8+ years of experience and is always there to help. "
Candy Shiu
March 19, 2024
5
out of
5
rating by Candy Shiu
"Jennifer is amazing and helped me with all my questions."
We responded:
"Thank you Candy for your kind words. Jennifer is always there to answer questions for the policyholders or find the answers if she doesn't know them and get back to you. "
Tea Barbour
February 20, 2024
5
out of
5
rating by Tea Barbour
"After calling over 5 insurance companies Rena was finally able to help me get insured the same day! Fast and easy process, I was very pleased with her attitude as well. She’s so sweet 10/10:)"
We responded:
"Thank you for the review Tea, I'm so happy we were able to help you. Welcome to the State Farm family. I see you had the pleasure of working with Jennifer and you are right she is sweet, kind and considerate. "
Theresa Wilkerson
February 15, 2024
5
out of
5
rating by Theresa Wilkerson
"Supierior personalize service."
We responded:
"Hi Theresa, I see you had the pleasure of working with Jennifer. My team are all fully licensed and we strive to give the best customer service. Please never hesitate to reach out to us if you help with any of your insurance needs. "
preet sodhi
January 25, 2024
5
out of
5
rating by preet sodhi
"Ryan Craig has helping me since years of service with State farm. He is a great person to ask any questions. I just loved his world class customer service."
We responded:
"Thank you Preet for taking the time to recognize Ryan. He is always there for the policyholders and provides the best service to all of you. He is a wealth of knowledge after eight years with the Agency. You count on him to take care of everything for you. "
Danny Chan
May 22, 2023
5
out of
5
rating by Danny Chan
"The staff at Rena MacDonald deserve much praise. They are friendly, knowledgeable and very helpful. I highly recommend this State Farm office. Thank you!!!!"
We responded:
"Thank you Danny, I appreciate the praise for the team we all work hard to make sure we give the best customer service ever to our policyholders. Thank you also for you your business all of this time we really appreciate it. "
Jason Watkins
May 19, 2023
5
out of
5
rating by Jason Watkins
"Very friendly and extremely helpful. I have called several times to update and add vehicles to my insurance. Ryan is always willing to help and handle any of my insurance questions and policy changes. Highly recommend Rena MacDonald's office."
We responded:
"Hi Jason, thank you so much for the review. Ryan is a long-time team member and is very knowledgeable and always ready to help. We appreciate your business. Don't ever hesitate to reach out to us if there is any way we can help you. Enjoy your Motorhome, we hope you build many wonderful family memories while exploring new places. "
Randy Saffold
May 11, 2023
5
out of
5
rating by Randy Saffold
"They took great care of my policy request with awesome speed."
We responded:
"Thank you so much Randy for taking a moment to give us a review. We appreciate your business support for all of these years. We love providing the best customer service we can. So it's always nice to receive a good review. "
Penny Nelson
January 25, 2023
5
out of
5
rating by Penny Nelson
"Was great love talking to her."
We responded:
"Hi Penny, Jocelyn is always great to work with. Thank you for being such a great longtime policyholder. I think we have provided both your home and auto insurance for many years. We appreciate your friendship and business. "
Crystal Yensko
January 20, 2023
5
out of
5
rating by Crystal Yensko
"I've been with this State Farm office since I started driving in 2019. My mother and father have been with this office since 2011. Everyone in the office is extremely helpful and accommodating. Multiple people in the office have helped me to get my payment down as much as possible while maintaining great coverage. Any time I need documents, they immediately help me and email them to me. I can't even count the number of times I've asked them to send me a copy of my insurance card, yet they still do it with a smile and friendly disposition. It's easy to make appointments or just walk in. There have been times where I considered going to a different insurance company to get a lower rate, like 'the general'. But ultimately, I could never leave State Farm because I trust my insurance agent. I know they will take care of me in the event I have an accident, and its ridiculously easy to get someone on the phone when i need assistance. No waiting in a que. I can't say the same thing for other companies."
We responded:
"Crystal, it has been my privilege and a pleasure to help you and your family with all of your insurance needs over these many years. We appreciate your business and putting your trust in us. "
Ezra Kyle
January 19, 2023
5
out of
5
rating by Ezra Kyle
"This team has amazing customer service and helped me with a lot of questions I had aswell as some other things. I highly recommend this office"
We responded:
"Thank you so much for your review Ezra. My team and I take pride in providing the best customer service we can. We are always happy to answer questions and help in any way we can. "
Whitney La
December 14, 2022
5
out of
5
rating by Whitney La
"My entire family has been working with Rena for 20+ years! When I my old reliable car was totaled, I was lucky to have Rena’s team on my side and providing the best advice. Rena and her team are full of knowledge, reliable and provide the absolute best customer service— you need that when you are in a crunch. I most recently worked with Tiffany and she made adding my new vehicle to my insurance so quick and easy! I can’t recommend her and the team enough—they are both professional and have efficient."
We responded:
"It has been such a pleasure to serve you and your family all of these years. We strive to provide the best service we can always and appreciate your kind words. We consider it a privilege to insure your families' homes and autos. "
Kevin McMorrow
December 11, 2022
5
out of
5
rating by Kevin McMorrow
"I've been with State Farm through Rena McDonald's office for over 12 years now. They are always accessible and handle all of my insurance needs."
We responded:
"Kevin, thank you for allowing us to provide your home, auto and life insurance for you. We know you have choices and appreciate you allowing us to provide all of this important coverage for you. We are always here if you need us. Never hesitate to call. Happy Holidays. "
Angi Ye
December 5, 2022
5
out of
5
rating by Angi Ye
"The agent is very responsive and very efficient."
We responded:
"Thank you Angi, I am appreciative of your business these many years. It's been a long time since we first provided auto and homeowners insurance for you. I hope you and yours have a wonderful Holiday Season. "
Saria Harris
November 30, 2022
5
out of
5
rating by Saria Harris
"Wonderful place always helpful and friendly and fast service I recommend to everyone"
We responded:
"Thank you Saria, we are always here to help you. We are thankful to be you and your family's insurance Agency for your autos and renters insurance. "
Shalonda Smith
November 14, 2022
5
out of
5
rating by Shalonda Smith
"Any time I call, customer service is excellent and the agents are always friendly and helpful."
We responded:
"Thank you Shalonda for the great review. We appreciate your business all of these years. We are happy you chose us as you insurance Agency for your auto insurance and life insurance. We are always here if you need us. "
Sinai Meraz
November 10, 2022
5
out of
5
rating by Sinai Meraz
"Had a really good experience with Rena MacDonald agency in specific Jocelyn she was very helpful and patient with all the questions I had as well as very kind definitely recommend them"
We responded:
"Sinai, welcome to our State Farm Family. Thank you for placing your auto insurance with our Agency. Jocelyn isa long time valuable part of our team, I'm glad you had such a great experience. "
M Johnson
November 9, 2022
5
out of
5
rating by M Johnson
"Great customer service!!"
We responded:
"Welcome to the State Farm Family. We appreciate you placing your auto and renters' insurance with us. Please never hesitate to reach out if there is anything we can do to help you. We are here to help your insurance program be the best it can be. "
Lɨʟa Bɨʟa
November 3, 2022
5
out of
5
rating by Lɨʟa Bɨʟa
"Had an issue a few months back with a claim, was sent payment for repair but all of a sudden the payment was voided. It was so unprofessional and very irritating. During the pandemic wait times to get a car fixed were 3 months behind and I was more than done with the situation but Tiffany at the Statefarm office worked some magic and had the claims department honor our previous agreement. Thanks so much to her. With her help my car was fixed and paid for in no time ."
We responded:
"We were happy to help. Your family has been insured with us for many years for both the home insurance and auto insurance. We are privileged to be their insurer of choice. Just let us know anytime we can help. "
Denise Grace Gitsham
October 19, 2022
5
out of
5
rating by Denise Grace Gitsham
"Jocelyn was over-the-top helpful from the moment we connected. She went above and beyond to make sure that my on-boarding was seamless. I can't thank her enough for helping me transition from another agent out of state, and appreciate her professionalism and courtesy as well. Great job, and so thrilled to be a policy holder with your office!"
We responded:
"Thank you Denise and welcome to our State Farm Family here in California. Jocelyn is awesome, as is the rest of the team. Reach out to us anytime you need help with anything. "
sierra janae
September 20, 2022
5
out of
5
rating by sierra janae
"I’ve been working with this office since I got my first car and I’m very happy with the help I’ve received. Thanks to Tiffany for handling my most recent claim!"
We responded:
"Sierra, thank you for being such a long time policyholder and trusting us to insure your auto, personal property and the life insurance. It means a lot that you trust us with this important part of your security. Looking forward to many more years having you as part of our State Farm Family."
Karina Fonzi
September 15, 2022
5
out of
5
rating by Karina Fonzi
"Jocelyn and Rena are the best to work with and they respond to me extremely quickly!"
We responded:
"Thank you Karina, we feel fortunate to be your insurer of choice. It's our privilege to have you and your family insured with us all of these years."
Brittany Tillis
September 13, 2022
5
out of
5
rating by Brittany Tillis
"Everyone in here are awesome! Very friendly and welcoming! Fantastic customer service and supportive!"
We responded:
"Brittany thank you so much for your review. Also thank you for letting us be your insurance Agency and providing your auto and fire insurance for you. We appreciate your business and will always strive to give the best customer service possible."
Rita Hobson
August 31, 2022
5
out of
5
rating by Rita Hobson
"Today I called to get some information on my policy. And Rena McDonald happened to answer the phone. We had a very nice talk she gave me quotes and advice that I appreciate. I just had to say thank you for your service and for your time that you took to explain things to me. I will be considering some of the quotes you've given so I will be in touch if not this year next year. Thank you Again 😊"
We responded:
"Rita, it was my pleasure to work with you yesterday. I appreciate the friendship and business for all the years you have been with us. I'm glad we had a chance to review your homeowners insurance and talk about the auto coverage and life insurance as well. We are always here, just a phone call way. Thank you for the great review."