State Farm® Insurance Agent Rena MacDonald

"I've been with this State Farm office since I started driving in 2019. My mother and father have been with this office since 2011. Everyone in the office is extremely helpful and accommodating. Multiple people in the office have helped me to get my payment down as much as possible while maintaining great coverage. Any time I need documents, they immediately help me and email them to me. I can't even count the number of times I've asked them to send me a copy of my insurance card, yet they still do it with a smile and friendly disposition. It's easy to make appointments or just walk in. There have been times where I considered going to a different insurance company to get a lower rate, like 'the general'. But ultimately, I could never leave State Farm because I trust my insurance agent. I know they will take care of me in the event I have an accident, and its ridiculously easy to get someone on the phone when i need assistance. No waiting in a que. I can't say the same thing for other companies."

"My entire family has been working with Rena for 20+ years! When I my old reliable car was totaled, I was lucky to have Rena’s team on my side and providing the best advice. Rena and her team are full of knowledge, reliable and provide the absolute best customer service— you need that when you are in a crunch. I most recently worked with Tiffany and she made adding my new vehicle to my insurance so quick and easy! I can’t recommend her and the team enough—they are both professional and have efficient."

"Had an issue a few months back with a claim, was sent payment for repair but all of a sudden the payment was voided. It was so unprofessional and very irritating. During the pandemic wait times to get a car fixed were 3 months behind and I was more than done with the situation but Tiffany at the Statefarm office worked some magic and had the claims department honor our previous agreement. Thanks so much to her. With her help my car was fixed and paid for in no time ."

"Jocelyn was over-the-top helpful from the moment we connected. She went above and beyond to make sure that my on-boarding was seamless. I can't thank her enough for helping me transition from another agent out of state, and appreciate her professionalism and courtesy as well. Great job, and so thrilled to be a policy holder with your office!"

"Today I called to get some information on my policy. And Rena McDonald happened to answer the phone. We had a very nice talk she gave me quotes and advice that I appreciate. I just had to say thank you for your service and for your time that you took to explain things to me. I will be considering some of the quotes you've given so I will be in touch if not this year next year. Thank you Again 😊"

"I wish I could give more than 5 stars. The staff at this State Farm are excellent. They are so friendly and helpful. I have never had any problem in the 10 years I have been insured by them. If you want a place that actually sincerely cares about you, it's here, and that's hard to come by nowadays."

"Rena MacDonald and her State Farm team has truly been there for me in every one of my life experiences, big and small, good and sad. Consistently the team at this office go above and beyond to support me and have for over 15 years of my life! I cannot recommend this office more highly for their true compassion, care, and support of their customers. Tammy Mullins is one of the team members I have had the pleasure of working with and I cannot say enough great things about her help and support! Most recently I purchased a car that had a bit of bad luck associated with it. Within 1 year Tammy helped me with 3 claims on my car (Wind shield, Vandalism, and getting rear ended) moving to 2 different cities, and double checked the coverage on my plan time and time again to make sure it was what I needed within my budget. Tammy not only had the patience to listen to what I was going through each time but gave me great advice and even continued to call and follow up once everything was settled just to make sure there wasn’t anything else needed. This AMAZING support calmed my stress and made the processes as easy as possible. Not to mention, Tammy took the time to follow up directly if I was given an answer that didn’t make sense or seemed off where she got back to me within the same day. Truly above and beyond every time I needed help with so much kindness and compassion. Thank you so much for all your help Tammy!!!"

"My years of experience with Rena MacDonald's team has always been excellent. They answer my questions, they remind me of important deadlines, and they offer relevant services rather than upselling. I quite appreciate each and every interaction I have with them because they make insurance a lot less uncomfortable."

"I had the pleasure of speaking w/ Jocelyn. I jst switched today from a competitor (of 4yrs) & I’m glad I made this choice. I didn’t have a great experience by FAR from the competitor, as I expected too (coming from someone who worked w/ them) & just speaking w/ Jocelyn she took the time w/ me. She explained things in depth & made me feel heard & was jst overall genuine. I’m looking forward to being a client & hope to keep feeling this way come the future.(:"